Terms of Use – Dr At Doorstep
Terms of Use
1
These terms of use, read together with the privacy policy on the website, constitute a legal and binding contract between you the User and Dr At Doorstep. The site www.portal.dratdoorstep.com is owned and operated by "Nisarg Wellness Private Limited".
2
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials on this website. We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.
3
You must be 18 years of age or older to register or use this website. By registering or accepting this Agreement, you confirm you have the right, authority and capacity to use the website and agree to abide by this Agreement.
4
This Agreement is governed by Indian Law including The Indian Contract Act 1872, The Information Technology Act 2000, the SPI Rules 2011, and the IG Rules 2011.
5
Acceptance of this Agreement is a condition of using the website. Any user who disagrees must leave the website immediately and discontinue all services.
6
Use of any information or materials on this website is entirely at your own risk. It is your responsibility to ensure services meet your requirements.
7
Doctors
By using this service, you consent to your health information being shared with a Dr At Doorstep physician for medical consultation. You warrant all information provided is correct and complete. We take no liability for side effects from prescribed medication.
8
Skilled Nursing Care
Provided by a registered nurse who teaches caregivers, delivers direct care, and manages and evaluates your care. Services performable without nurse supervision do not qualify as skilled nursing care.
9
Physiotherapy
Therapy must be specific, safe and presented by a registered specialist. Self-medicated prescriptions are not encouraged. The company is not responsible for any bodily or property damage resulting from therapy.
10
Counseling
Covered when given under a doctor's direction to address special and emotional concerns related to your illness, including help finding community resources.
11
E-Pharmacy
Medical equipment and devices are outsourced. The company takes no responsibility for monetary, operational, drug, or equipment-related issues.
12
Home Care
All resources used during doorstep care must be supplied by the customer. The company and attendant are not liable for any loss, damage or breakdown of such resources.
13
Any behavioral abnormalities by a customer or relatives during treatment will result in immediate termination of doorstep services. No refund or further services will be provided thereafter.
14
Chargeable Extras
Injections, procedures, investigations, instruments and devices are not included in the consultation fee and will be charged separately.
15
Basic Equipment
Consultation includes history taking and examination using a stethoscope, BP instrument and other basic necessary equipment only.
16
Follow-up charges will be levied accordingly. Unnecessary delays during your appointment will incur extra charges. Please be on time and present at the agreed location.
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Special Rules for Online Health Care

Additional policies specific to DRATDOORSTEP's doorstep and digital services

1
Refusal of Service
The company may refuse services if the customer cannot provide basic requirements for patient examination and investigation. Customers must cooperate and support their loved ones.
2
Self-Decision of Patient
Choosing any listed service is the customer's own decision. After consultation, hospitals or further investigations may be recommended by our experts. The company is not responsible for those outcomes.
3
Service Limits
Services are provided within Vadodara corporation limits only. Laboratory and investigation reports take a minimum of 3 hours.
4
Paperless Clinic
All consultations and investigations are entirely paperless. Hard copies, if requested, will be provided with applicable charges.
5
Upload Prescription / Recommendation
We accept other doctors' prescriptions and recommendations only on official letterhead with a valid registration number. No service will be provided without certification from a qualified specialist. The company is not responsible for any mishaps arising from following such prescriptions.
6
Dispensing and Payment
Medicines are dispensed only upon receipt of a valid prescription within Vadodara jurisdiction. Delivery is within Vadodara only. DRATDOORSTEP is not responsible for third-party delivery failures. Invalid or expired payment details may result in non-delivery.
7
Payment, Fees and Taxes
Users agree to pay all applicable fees. Each user is solely responsible for taxes and statutory compliances. Payment is considered complete only upon receipt in DRATDOORSTEP's designated bank account.
8
Fraud
Fraudulent calls, fake visit bookings, or false identities are subject to cyber crime law and are punishable accordingly.